Questions? We've got you.
Delivery, returns, payments and everything in between.
Frequently asked questions
How long does delivery take?
Items shipped from our EU warehouse usually arrive in 3-7 business days. Items shipped from overseas take 10-25 business days. Each product page shows which applies.
How do I track my order?
When your order ships, we email you a tracking link. Overseas tracking can take a few days to start updating.
Will I have to pay import charges?
For items shipped from outside your country, import VAT, customs duties or carrier handling fees may be charged on delivery. Items shipped from our EU warehouse within the EU are not affected by customs.
How do I return or cancel an order?
You have 14 days after receiving your order to change your mind. Email 88a68812vp22@gmail.com with your order number and we will guide you. See our Refund Policy for details.
When will I get my refund?
Within 14 days of your cancellation, to your original payment method.
My item arrived damaged or is not what I ordered.
We are sorry. Email us with your order number and photos, and we will replace or refund it.
Can I change my address or cancel after ordering?
Contact us as soon as possible. If your order has not shipped yet, we will do our best to change or cancel it.
Which payment methods do you accept?
The available payment methods are shown at checkout.
How can I contact you?
Email 88a68812vp22@gmail.com. We aim to reply within 1-2 business days.
Still need help?
A real person replies within 1-2 business days.